PRIVACY POLICY / PAIA

We collect and process personal information necessary for order fulfilment, customer support, and to improve your experience on our website.

Information we may collect:

• Identifying information (name, surname)
• Contact details (email address, telephone number, delivery address)
• Order and payment details (billing data, order history)
• Device and browsing information (IP address, browser type, pages visited, referral link)
• Marketing preferences

We do **not** store or process your payment card details beyond what is necessary to complete your purchase — payments are handled securely via third‑party, PCI‑compliant payment gateways.

We use cookies and similar technologies to:

• Enable core site functions (checkout, account login)
• Improve performance and analyze usage
• Personalize content and ads
• Support social media integrations

You can disable cookies in your browser settings. Learn more at: https://www.allaboutcookies.org/

We process your personal information to:

• Process and deliver your orders
• Send order updates and transactional emails
• Improve our services and website performance
• Detect and prevent fraudulent activity
• Send marketing communication (only if you have consented)

You may unsubscribe from marketing at any time by clicking "unsubscribe" in any email or contacting us directly.

We do **not** sell or rent your data.

We only share information with:

• Third‑party service providers required for business operations (couriers, payment gateways, marketing providers)
• Analytics and advertising platforms (Meta, Google, etc.), if you accept cookies
• Authorities if required by law

Each provider is required to safeguard your data and process it only for the agreed purpose.

We use secure servers and encryption to protect your personal information.

Data may be stored in South Africa or securely in international data centres, depending on service providers used.

We retain personal information only for as long as necessary to:

• Fulfil legal, financial, and business obligations
• Provide warranties and after‑sales support

You may request at any time:

• Access to the personal information we hold
• Correction of inaccurate or outdated information
• Deletion (“right to be forgotten”)
• To unsubscribe from marketing communication
• To withdraw consent for processing

Requests can be sent to: wave@inertiawave.co.za

We do not knowingly collect information from individuals under 18.

Purchases may only be made by adults or under parental supervision.

We are not responsible for the privacy practices of external websites.

We encourage users to review the privacy policies of any website they visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date.

If you have questions about this policy or wish to exercise your data rights, contact:

Email: wave@inertiawave.co.za

Postal: Attention – Data Compliance Department

107 Gertrude Street, Fontainebleau, Gauteng, 2194, South Africa